Our AI sits on top of your data, runs through a significant chunk in minutes and makes real-time predictions to provide actionable data making your business smart.Discover what your data can do?
Neptune leverages natural language processing with a wide cognizance to build an intelligence that
learns with you. Aggregate all your customers’ feedback in one place and instantly find out what’s the
driving factors that keep your CX metrics like NPS, CSAT up and running.
Neptune helps you to develop a customer focussed culture.
Today technologies have made it simple to gather feedback through NPS scores, surveys, chats, social media, data stacks and many more. The trouble is not about gathering but to turn it into a meaningful insights and actionable plan. Customer feedback analysis, to be precise.
Our AI dive into what to look for, find patterns and trends eliminating the manual feedback analysis so you can focus on planning your business strategy.
Need to look through enormous data why the Customer Experience metrics were low? Identify the root-cause and bottle-necks instantly with us.
Funnel the data from multi channels like chat, social media, survey, forum and many more into a single data silos.
Customer feedback Insights are put into dashboards and reports. Seamless integration with multiple partners.
Know at-risk customers using churn data to pitch in and prioritize your solution to enhance the experience with prediction modelling.
Influence your business with actionable segments and see a hike in customer satisfaction and trust.
We analyse the feedback to provide deep insights into what works and what doesn’t, at every touchpoint in the customer journey.
Huge competitive edge to your business, as it helps you to understand why your customers love or hate your product or service.
We make connecting consumers with enterprises as simple!
Neptune predicts the churns and red zones ahead before your customers drop out.
Integrate this intelligence and insights into any applications to keep your business running without having to deal with it separately.
With Neptune, you can easily identify the issues causing drift in CX. In no-time, your team can focus on fixing the gap that bridges the customers.
Become a customer-centric organisation with customer feedback playing a major role.
Neptune leverages natural language processing with a wide cognizance to build an intelligence that learns with you. Aggregate all your customers’ feedback in one place and instantly find out what’s the driving factors that keep your CX metrics like NPS, CSAT up and running.Get Started